Value through innovation in long‐term service delivery

Service Delivery Innovation in Judicial Domain Context

This research paper aims to evaluate to what extent the service delivery processes can be improved in the Judicial Service Domain, in particular for developing countries. This report evaluates existing service delivery processes to identify drawbacks with them. It then proposes an improved Judicial Service Domain by incorporating the i* modelling framework into existing organisational model of ...

Service Innovation in Business Value Networks

Business value networks offer new opportunities and chances for innovation-related cooperation. This paper introduces a new innovation process and framework which has been developed in the Texo use case of the Theseus project and which provides a comprehensive yet flexible approach to support multi-stakeholder innovation projects in business ecosystems. One major aim of the proposed framework i...

Creating Value Through Business Model Innovation

Metamodel for Service Design and Service Innovation: Integrating Service Activities, Service Systems, and Value Constellations

This paper presents a metamodel that addresses service system design and innovation by traversing and integrating three essential layers, service activities, service systems, and value constellations. The metamodel's approach to service systems as service-in-operation is an alternative to another currently used approach that views service systems as systems of economic exchange. The metamodel a...

Enhancing Public Service Delivery through Organisational Modeling

Government organisations utilise a Citizen’s Charter in order to furnish the public with comprehensive details of their service offerings that defines how their overall organisational goals are achieved. Studies on the implementation of Citizen’s Charter in developing countries indicated that important social factors were not considered. Reviewed literatures indicated that social factors could ...